Your Questions Answered

Find answers to common questions about Padm’s offerings, from ordering and payments to shipping and returns. Learn more about our policies and how we support your journey through contemporary sculptural art.

ORDERS

1. How do I place an order on Padm?

To place an order, browse our collections, select the artwork you like, and click 'Purchase Now'. Follow the checkout process to complete your purchase.

Yes, many of our artists accept commissions. Please contact us with your requirements, and we will connect you with the artist to discuss customization options.

You can check the status of your order by logging into your account and visiting the 'Order History' section. We will also send you email updates regarding your order status.

If you need to cancel or change your order, please contact us within 24 hours of placing it. We will do our best to accommodate your request.

PAYMENTS

1. What payment methods do you accept?

We accept all major credit cards, debit cards, and net banking. Additionally, you can use popular digital wallets and UPI for your convenience.

Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is safe and confidential.

Currently, we do not offer payment plans or financing options. Full payment is required at the time of purchase.

The price displayed includes all applicable taxes. There are no hidden fees, but shipping costs may apply depending on your location.

SHIPPING

1. How are the artworks packaged for shipping?

Each artwork is carefully packaged using high-quality materials to ensure it arrives in perfect condition. We use bubble wrap, sturdy boxes, and custom packaging for fragile items.

Shipping costs vary based on the size, weight, and destination of the artwork. The exact shipping cost will be calculated and displayed at checkout.

Delivery times depend on your location and the shipping method selected. Typically, orders are delivered within 7-14 business days. We will provide tracking information once your order is shipped.

Yes, we offer international shipping. Please note that delivery times and shipping costs will vary based on the destination.

RETURNS & EXCHANGES

1. What is your return policy?

Once an artwork is sold and delivered, we do not accept returns.

We do not accept returns once the artwork is sold

No, exchange cannot be done once the artwork has been sold and delivered

In an unlikely event that your artwork arrives damaged, please contact us immediately at info@padm.co.in and include photos/video of the damage. Our team will respond within 24 hours.

GENERAL

1. How do I contact customer service?

You can reach our customer service team via email at Contact@padm.co.in or by phone at +91-7340023022 We are available Monday to Friday, 9 AM to 6 PM IST.

Subscribe to our newsletter and follow us on social media for the latest updates on new arrivals, upcoming exhibitions, and exclusive events.

Yes, we offer gift certificates in various denominations. They can be purchased on our website and used towards any artwork.

While we primarily operate online, we host periodic exhibitions and pop-up events. Please check our 'Exhibitions' page for upcoming events and locations.